When it comes to your audience, should you treat them all equally? The answer is no. While each individual person deserves respect, the amount of attention you give may vary depending on several factors, such as their needs, values, behaviors (purchase history) and...

Think you know how your customers feel about you? So do three-quarters of companies. Yet a survey by Zogby Analytics finds that, while 73% of companies say they are “very aware” of their customers’ level of satisfaction with them, 36% of consumers say that...

Increasingly, marketers understand the power of emotions. Product features and benefits are essential, but someone’s need, fear, or desire often motivates the actual purchase. Just look at some of the most iconic brands on the market. Johnson & Johnson doesn’t...

If you want to know what’s working, test it. Is this recipe better than that one? Is this pair of shoes more comfortable than those? Marketing is no different. By taking a portion of your list and testing one element at a time, you can find out what works best....

You may have taken a break from trade shows in the recent years due to the pandemic but this may be the year to get back out there. So you might as well do it in style. Consider it your comeback…to the world of corporate conferences. Conferences, trade shows,...

When a mail piece is returned to you as “undeliverable as addressed” (UAA), what does it cost you? It’s not just the design, production, and mailing costs, although those are important, too. There are other hidden costs that balloon your costs even higher....